Products FAQs
We specialize in premium diecast collectibles, including Hot Wheels, Mini GT, Auto World, GreenLight, M2 Machines, Kaido House, Monster Jam, and more. We offer singles, premium releases, chase cars, cases, and exclusive items.
Most items are limited releases and may not restock. However, some brands do cycle inventory regularly. For the best chance at restocks, sign up for our email alerts.
All sales are final — orders cannot be canceled once placed. Many items sell out quickly, and cancellations disrupt inventory accuracy.
We typically do not accept returns due to the collectible nature of our products.
See our full Return Policy for details.
No. Items sold as Factory Sealed cannot be returned under any circumstances — whether unopened or opened — to preserve collectible integrity.
Shippping & Returns FAQs
Orders typically ship within 1–2 business days. During new releases or high-volume periods, shipping may take slightly longer.
At this time, we ship to the U.S., with more regions coming soon.
Shipping is automatically calculated at checkout based on weight, packaging, and destination.
You must contact the carrier first (USPS, UPS, or FedEx) to start an investigation.
Once a claim is filed, we can assist further.
Contact us within 48 hours with photos of:
- The shipping box
- The item and damage
- The shipping label
Email us at: support@thediecastreserve.com
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.